> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oumla.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Frequently asked questions about Oumla API

export const dashboardUrl = 'https://dashboard.oumla.com';

export const supportEmail = 'support@oumla.com';

<AccordionGroup>
  <Accordion title="How to Obtain Testnet Coins?" icon="faucet">
    To perform transactions with tBTC or tETH, you need a balance in your wallet. Follow these steps to obtain testnet coins:

    <Steps>
      <Step title="Ethereum Testnet (Sepolia)">
        Visit the [Ethereum Sepolia faucet](https://cloud.google.com/application/web3/faucet/ethereum/sepolia) and enter your wallet address.
      </Step>

      <Step title="Bitcoin Testnet">
        Visit the [Bitcoin testnet faucet](https://bitcoinfaucet.uo1.net/) and enter your wallet address.
      </Step>
    </Steps>

    <Info>
      These faucets will provide you with the necessary testnet coins to create transactions on the respective networks.
    </Info>

    <Warning>
      You will receive testnet coins, so after that you can check your balance through our <a href={dashboardUrl} target="_blank" rel="noopener noreferrer">Dashboard</a>
    </Warning>

    ### Example: Bitcoin Testnet Faucet

    For example, to get Bitcoin testnet coins, visit [https://bitcoinfaucet.uo1.net/](https://bitcoinfaucet.uo1.net/) and follow the steps to request testnet coins:

    <img src="https://mintcdn.com/oumla-b732afe7/MckBeEe7w5uOIiKl/images/faq1.avif?fit=max&auto=format&n=MckBeEe7w5uOIiKl&q=85&s=42e954b1937d547e0f731eacc7ebc31c" alt="How to fill the wallet with bitcoin testnet from Bitcoin Testnet Faucet" className="rounded-xl" width="1536" height="645" data-path="images/faq1.avif" />
  </Accordion>

  <Accordion title="What is a Client Share?" icon="key">
    A client share, also known as the "Oumla Share," is a key component of Oumla's hybrid key management model for enhanced blockchain security.

    ### How It Works

    When you register with Oumla, a cryptographic key is generated and split into three parts:

    * **Your Client Share** - You maintain control
    * **Oumla's Share** - Securely stored by Oumla
    * **Third-Party Share** - Held by a trusted third party

    <Tip>
      This approach significantly reduces the risk of unauthorized access by ensuring no single entity has complete control over the keys.
    </Tip>

    ### Your Responsibilities

    You'll receive your client share as a PDF document, which you must:

    * **Securely store** in an encrypted location
    * **Use for operations** like generating new addresses and signing transactions
    * **Integrate** into your own system or use directly in the Oumla dashboard

    ### Example Share Document

    <img src="https://mintcdn.com/oumla-b732afe7/MckBeEe7w5uOIiKl/images/faq2.png?fit=max&auto=format&n=MckBeEe7w5uOIiKl&q=85&s=e1a63760ce0121321e20a7634049fdd4" alt="How the Oumla Share looks like" className="rounded-xl" width="595" height="841" data-path="images/faq2.png" />

    <Note>
      For any questions about client shares or assistance with key management, please contact our support team at {supportEmail}.
    </Note>
  </Accordion>

  <Accordion title="How do I get API access?" icon="key">
    Getting started with Oumla API is simple. Visit the <a href={dashboardUrl} target="_blank" rel="noopener noreferrer">dashboard</a> to create your account and generate your API key.

    For a complete walkthrough with code examples, see our [Quick Start](/guides/quickstart) guide.
  </Accordion>

  <Accordion title="Which networks are currently supported?" icon="globe">
    Currently available:

    * **Bitcoin Testnet (tBTC)** - For testing Bitcoin integrations
    * **Ethereum Testnet Sepolia (tETH)** - For testing Ethereum smart contracts

    <Warning>
      **Mainnet Activation Required**

      To activate mainnet access for Bitcoin (BTC) and Ethereum (ETH), you need to contact our support team and await approval. We will whitelist your account and require more information about your business.
    </Warning>

    <Card title="Request Mainnet Activation" href={`mailto:${supportEmail}?subject=Mainnet%20Activation%20Request&body=Hello%20Oumla%20Team,%0A%0AI%20would%20like%20to%20request%20mainnet%20activation%20for%20my%20account.%0A%0ACompany%20Details:%0A-%20Company%20Name:%20%0A-%20Website:%20%0A%0AMainnet%20Requirements:%0A-%20Networks%20Needed:%20(BTC%20/%20ETH%20/%20Both)%0A-%20Use%20Case:%20%0A-%20Expected%20Volume:%20%0A-%20Timeline:%20%0A%0APlease%20let%20me%20know%20what%20additional%20information%20you%20need.%0A%0AThank%20you!`}>
      Click to send a pre-filled email to our support team
    </Card>

    <Info>
      Additional networks including Polygon, Avalanche, Binance Chain, Cardano, ICP, and Solana are planned for the future.
    </Info>
  </Accordion>

  <Accordion title="How do I contact support?" icon="headset">
    Our support team is here to help! You can reach us at:

    <Card title="Email Support" icon="envelope" href={`mailto:${supportEmail}`}>
      {supportEmail}
    </Card>

    We're committed to providing timely assistance with your integration, security questions, and any other concerns.
  </Accordion>
</AccordionGroup>